1. What is Chizzle?

Chizzle is a global mobile platform which provides a transparent marketplace for teachers and learners of all ages to come together across any teachable subject matter, including instruction in academics, sports, visual and performing arts and hobbies.

2. Which mobile platforms is Chizzle be available on?

Chizzle is currently available on Android and iOS. Chizzle can be downloaded from Play Store or App Store.

3. Who should be using Chizzle?

Chizzle is useful for learners of all ages, however the App users must be 18 years of age or older. Parents seeking teachers for their children who are under 18 years of age can provide details about their children for Chizzle to provide appropriate matching teachers.

4. Which countries is Chizzle available in?

Chizzle is currently available in Singapore, Australia and India and will be rolled out globally in a phased manner.

5. Can I find teachers using the Chizzle website?

Chizzle is currently available only as a mobile application. Chizzle is expected to be available on the World Wide Web in a few months time.

6. Which subjects can I find teachers for?

The platform is broad-based and encompasses an ever growing list of subjects including academics, sports, arts and hobbies. The number of subjects for which teachers are available at any given point of time may vary based on the user's location and preferences.

7. Does Chizzle only cater to individual teachers, or can I book lessons with institutions as well?

Currently, Chizzle provides listings for individual teachers, who either teach at their location or travel to the learners location, and may conduct individual or group lessons. In a few cases, institutes also list themselves and you can book lessons with them.

8. Can I get a free trial lesson via Chizzle?

Chizzle urges all teachers to provide free trial lessons, and many do. Do note that there may be a limit to number of trial lessons you can avail from a teacher.

9. I have forgotten my login password. What do I do?

On the login screen of the app, you will be able to see a Forgot Password button. Click on it, enter your registered email ID and we will send a web link which enables you to reset your password.

10. I have changed my mobile number, what do I do?

In the Settings section of the app, you can change mobile number to a new one, we will send a one time authentication password to your new mobile number.

11. I am a 15 year old learner and want to use Chizzle to find a teacher. Can I?

Chizzle's terms of use prohibit the use of the platform by anyone below 18 years of age. This is for your own safety, and hence we would urge you to seek help from your parents and/or legal guardians to find you a teacher for your desired subject on Chizzle.

12. How does Chizzle rate teachers?

At the end of each lesson, the learner or parent is asked to provide feedback on the lesson quality. A teachers rating is based on such feedback.

13. Most of the reviews seem to be positive, why is that so?

Chizzle takes all reviews and ratings very seriously and does not want you or other parents and learners to spend time finding a teacher that eventually isn't suitable. Teachers receiving consistent negative reviews are grey listed on the platform and are not visible to the parents/learners.

14. What does Chizzle do with the information that I provide?

Chizzle doesn't reveal your data to any third party unless required by law. All data that is provided is used in line with the Chizzle's privacy policy.

15. I am a Mathematics teacher and I am listed on Chizzle, however when I login as a Learner, I do not find my listing, why is that?

If you are listed both as a teacher and a learner, and are logged in as a learner, you will not be able to view your own details when you search for teachers.

16. I am a parent, how do I find teachers suitable for my children?

During Profile Creation (or at any point of time), the user has the ability to define if the user is seeking teachers for their children, themselves or both. The users are presented with customised search results for their children or themselves or both whenever a subject is selected.

17. I see "Coming Soon' mentioned for certain subjects what does that mean?

If a subject is stated as "Coming Soon", this would mean we do not currently have enough teachers available for that particular subject to provide a reasonable choice based on where the user is located. The user has the ability to Show Interest and Chizzle will automatically inform revert when enough teachers are available for the desired subject.

18. I want to find teachers for a particular subject, but the subject is not listed, what should I do?

In the event there is a subject you are interested in and you do not find the subject listed on Chizzle, please send us an email at [email protected] and we will strive to include the subject and inform you when the subject is added.

19. I have searched for teachers for a particular subject and I have received a list, how does Chizzle sort this listing?

Chizzle uses an intelligent algorithm, which matches your preferences to provide you with a list of the most suitable teachers from the available pool of teachers in order of best available match. The search algorithm takes into account multiple criteria, including but not limited to distance, availability, rating and pricing.

20. I listed teachers for a particular subject, however when I list teachers, I receive ' No teachers could be found meeting your preferences' what should I do?

In rare circumstances, none of the teachers on the platform may meet the preferences of your profile, in such conditions, you are provided with an option to save search, and the platform automatically notifies you as and when teacher(s) matching your preferences are available. You can also change your preferences such as whether you want to learn the lesson at your location or teachers location or both to broaden search.

21. Can I create my own sort criteria?

After you search for a teacher for your desired subject, you can sort the available listing based on rating, price or distance by clicking the sort icon on the top right corner.

22. Can I choose teachers based on day of the week and time?

After the search results with teachers listing are presented for your desired subject, you can apply filters from top right hand corner filter icon based on day of the week, start time and start date. If you select a start time, the results will be grouped in 2 hour time slots before and after your desired start time.

23. What all information do I receive when in teachers listing.

In the presented list, for each individual teacher, comprehensive information is provided for you to assess prima facie suitability of the teacher. The following attributes are provided for each teacher: Name, Years of Experience , distance from your preferred location, lesson Location whether the Teachers place (denoted by T) or learners place (denoted by H) or both, languages Spoken, pricing for Individual and Group Lessons, available Weekdays or if availability doesn't exist then an indication that you can Request Slot Previously Viewed, Shortlisted or New Listing, Trial Lesson indication if provided You can click on the individual teachers to view detailed profile of the teacher which has much more information.

24. On the list received, I see certain teachers where 'Request Slot' is mentioned, what does that mean?

In the presented list, the teachers with Available Schedules are listed first, followed by teachers who are either fully booked or have not specified availability, such teachers will appear as 'Request Slot'. Where the teachers have specified availability you can view when they are available and book trial or paid lessons. Where the schedules are not available you can Request Slot from the teacher by specifying your preferences. The teacher has the discretion to accept or reject a slot. Our recommendation is to initiate a chat session before requesting as slot to ensure that the lesson timing is mutually convenient.

25. I like a teachers profile but I am not sure yet, can I short-list the profile for future reference?

On teachers detailed profile, you can shortlist the teacher using shortlist icon provided in the teachers profile at the top right corner. Shortlisted teachers will appear in My Teachers menu. You can also remove a teacher from your shortlist as and when you want.

26. How do I assess the suitability of a teacher for my requirements? Can I obtain references for a teacher that I am considering to take lessons from?

While Chizzle's algorithm provides the teachers list in order of best available match, a learners individual preference may vary, there are multiple ways of assessing the suitability of teacher for oneself. A) Teachers Profile: 1. The teachers profile provides a comprehensive view of the teachers experience, teaching methodology, awards and other credentials. 2. The teachers profile may include the rating that the teacher has received across all lessons conducted via Chizzle. 3. The teachers profile may also have reviews by other learners which are published verbatim. B) Chat with teacher: Before you book a trial or a paid lesson with the teacher, you can chat with the teacher and identify what kind of learning you are seeking, and the teacher will advise you if the teacher can meet your needs. C) Reference check with existing learners: A new prospective learner can connect with the existing learners of a teacher and seek feedback. While Chizzle doesn't guarantee that a response will be received or that the response will provide what you are looking for, you have the ability to seek a referral from the teachers existing or past learners, Chizzle opens up a group chat including up to a maximum of 10 existing learners of the teacher from whom feedback can be sought. The referral request chat group gets automatically deleted after 48 hours, however you can always seek for an extension of time or re-request the referral, when you re-request the referral it may go to a different set of learners than the ones that participated in your first referral request. D) Trial Lesson: Most teachers provide one or more trial lessons free of charge and you can book a trial lesson via Chizzle and assess the teachers suitability for yourself.

27. I see that some teachers have specified pricing in per hour and some have specified on per lesson basis, why is that so?

Some teachers prefer to teach fixed duration lessons such as each lesson of 45 minutes, in such cases the pricing is provided on a per lesson basis and the duration of the lesson is also provided along side. In cases where the teacher is flexible on lesson duration and can take lessons say from 30 minutes to 90 minutes, such teachers specify the price on an hourly basis with extension intervals for e.g. 15 minutes, in such a case a learner has the flexibility to book the teacher for 30 minutes , 45 minutes, 60 minutes, 75 minutes or 90 minutes. When you sort the results by price, the list that you see is based on a per hour price, for purposes of sorting, the price for a fixed duration lesson is prorated for one hour.

28. Can I chat with a teacher before booking a lesson?

Yes, you can send a chat message to a teacher from the detailed profile view before booking a lesson.

29. How do I book Paid or Trial lessons with a teacher?

Once you have decided on a teacher, you can View Availability from the teachers profile (may require a minimum number of lessons to book and number of lessons you require per week) and you will be provided the available slots of the teacher for the next 4 weeks, you can change the start date to another future date within next 52 weeks to view schedules for up to an year in advance. Select the time slot suitable to you, and you will be prompted to select the weekday(s) from the available weekdays. Once you specify the weekday(s), depending on your and teachers preferences you may be prompted to confirm the location where lesson(s) would be conducted, once selected, view the summary and send the lesson booking request. A similar process is followed for Trial Lessons booking.

30. I like a teachers profile however I see Request Slot instead of View Availability, how do I book lessons with the teacher?

Request Slot signifies that the teacher is available on the platform and either they are fully booked or they do not have an consistently available schedule. You can request for a slot along with your preferences of day, date and time. Once a slot is requested, the teacher will respond by either accepting or declining a slot. Once a slot is accepted you will need to send a Lesson Booking request. It is recommended that the timing be agreed on chat before requesting a time slot.

31. Why do I have to book a minimum number of paid lessons, and why does it vary from teacher to teacher?

Teachers specify the minimum number of paid lessons that they must receive the booking for and it varies based on how many lessons the teacher wants a minimum booking for.

32. I have sent a booking request to a teacher, when can I expect a response?

Teachers are expected to respond within 24 hours of your request for a booking. In the event you do not receive a response to a booking request within that time, you will be notified that no response has been received and you can book lessons with any other teacher that may suit your preferences.

33. I like a teacher but I want to take a Trial Lesson before I book Paid Lessons and the teacher doesn't have a trial slot, what do I do?

You can request the teacher via chat to provide a trial lesson. In most cases teachers do oblige. If the teacher agrees to offer you a trial lesson, the teacher will create a slot which allows for trial lesson. You can then book the slot via the platform.

34. I have taken my trial lesson and now I want to book paid lessons. What do I do?

If you have taken a trial lesson booked via the platform, that teacher will appear in Connected Teacher under My Teachers section and you can book a Paid Lesson by clicking on View Availability and selecting the desired slot.

35. I have booked 10 lessons, one lesson per week on Wednesdays. However, I know that of the 10 weeks of lessons, one of the Wednesdays is a Public Holiday. How does that day get treated?

When teachers specify availability, public holidays are automatically considered as off days, unless a teacher specifically confirms to be available on a public holiday. When you book your schedule, if any day of the proposed schedule falls on public holiday your schedule selection summary would show that dates of the lesson and the Wednesday which is a public holiday will not be in the dates identified. In the event the teacher has specified that the teacher is available on a public holiday and such a day appears on your schedule, you can always request for a reschedule for that particular day.

36. Can I send booking requests for the same subject to multiple teachers?

Chizzle does not recommend sending the booking requests to multiple teachers for the same subject or to multiple teachers for same time slot as this may mean that you are unable to get the teacher that you identified as most suitable for your needs. If multiple teachers accept the booking and all schedule requests are for different time slots or dates, then all will be booked, which means you will be obligated to pay to all teachers. If you like multiple teachers and are unable to establish which one is most suitable, we recommend to initiate chat sessions with teachers to assess suitability prior to booking a lesson.

37. I have sent request to two teachers for same subject, as I liked both, what happens if both accept?

Chizzle has made sure that if any one teacher accepts a booking at a certain time slot on a specific date, any requests that are made for the same time slot with other teachers, irrespective of subject, will be automatically void. If, however, a booking for the same time slot, for the same date, is made for two different children with different teachers, both will be booked and your calendar will show two bookings at the same time slot.

38. My booking request has been declined, why is that so?

At times, while the teachers schedule may be available, the teacher may be finishing an earlier lesson at a location which is far from the location where the proposed lesson is expected to be conducted, hence that teacher would not be able to honour the requested schedule. In most cases the teacher does identify the reason for declining a booking request.

39. I have booked lessons with a teacher, however I will be away and wont be able to attend the next lesson. What should I do?

You can request to reschedule a lesson and you will be provided with alternate lesson options once the teacher confirms he or she is willing to reschedule. Any reschedule requests must be placed 24 hours or more before the lesson start time to be eligible for rescheduling or refund (if paid). You can reschedule only one lesson at a time.

40. How early should I request a reschedule for a lesson?

You should request for a reschedule as early as possible, in the event you request to reschedule a lesson is less than 24 hours prior to the scheduled lesson start time, the teacher has no obligation to provide a rescheduled lesson or a refund (if the lesson is already paid for). In the event the rescheduling request is made more than 24 hours prior to the scheduled lesson start time, the teacher has the option to either accept your rescheduling request and will provide you a time and date when it can be rescheduled, or provide you a refund (if you have already paid). In the event the time and date suggested by the teacher for a rescheduled lesson is not acceptable to you, there wont be any further options provided and the lesson would be cancelled. It is always good to advise the teacher via a chat session that you would like to reschedule a lesson and, if you have any preferred dates/times. This allows the teacher to reschedule your lesson at a time and date that is mutually agreeable. Alternatively, the teacher may simply cancel the lesson and not charge you any fee (if not already paid for) Do note that all payments, and/or refunds for payments, will be made directly to and from users. Chizzle is not in any way involved in the processing of any payments or refunds between or among users and, accordingly, does not have any liability with respect to any late or missed payments or late or missed refunds. Payment processing via the Chizzle platform is currently under development and will be available in the near future which will automate the refund process so you don't have to keep track of attended and unattended lessons.

41. My teacher has offered me a replacement lesson at a time that I cannot attend. What do I do?

In the event the replacement lesson proposed by the teacher due to his/her inability to conduct the originally scheduled lesson, is not compatible with your schedule, you can propose an alternate time to the teacher via chat. The teacher will then create a slot for you and you can book that slot. In the event you are requesting a rescheduled lesson, we would recommend that you chat with the teacher immediately before the reschedule request is sent, so that you are able to communicate any preferred timing and date for a replacement lesson and, if needed, the teacher can create a time slot that is mutually agreeable specifically for you.

42. I cannot attend a lesson due to unavoidable circumstances, what do I do?

Whenever you are unable to attend the lesson, do notify your teacher, requesting to reschedule the lesson. In most cases, teachers are happy to reschedule your lesson (unless the lesson is a group lesson or a lesson which follows a certain curriculum). If the lesson is cancelled 24 hours before the scheduled start time, teacher may provide a replacement lesson or choose to provide refund (if paid for) or simply agree with cancellation (if not paid for). If the lesson is cancelled less than 24 hours before the scheduled time, teacher is not obligated to provide a refund or a replacement lesson, however, a teacher may provide a refund or a replacement lesson at teachers discretion.

43. I received a notification that the teacher cant make it to the lesson tomorrow due to medical issues. How does that get treated?

In the event the teacher cant make it to the lesson due to an emergency or otherwise, you would ideally be notified at the earliest possible opportunity, typically more than 24 hours in advance. However, in some cases, this may not be possible. For all such cancelled lessons, you would be provided a replacement lesson by the teacher or a refund (if already paid for).

44. Why do I need to confirm my attendance?

Each time a lesson is scheduled, and there is no cancellation of the lesson by learner or teacher, an attendance confirmation request is sent to you. The attendance confirmation request must be responded to in 24 hours. If you do not respond, Chizzle will consider that you did attend the lesson. The attendance confirmation helps you keep track of the number of lessons attended and in near future will help you to manage payments and refunds.

45. I couldn't attend the lesson and I couldn't send a reschedule request by the system as well. What do I do?

If you missed a lesson and couldn't inform the teacher, do ensure that when you receive an attendance confirmation request, you select the appropriate reason for not attending the lesson.

46. I didn't attend the lesson, and I marked accordingly on the attendance notification. However, I received another notification that the teacher has stated that I attended the lesson. What do I do now?

The above signifies that the teacher may not agree with your reported absence. In this case, you are required to settle the dispute within 7 days, during which period you can discuss the issue with teacher. After 7 days, you would receive alert asking for confirmation on resolution of dispute.

47. How do I rate a teacher or write a review?

The attendance confirmation message also asks you to rate the lesson quality, on a scale of 1 to 5 stars. Such ratings are used in teacher ratings, hence it also serves as a valuable feedback mechanism for the teacher, which eventually results in better quality teaching to you. Occasionally you may be requested to write a review about the teacher.

48. Can I initiate a review for a teacher?

If you have taken any paid lessons from a teacher, you can write a review for the teacher if prompted to write at the time of marking the attendance. You cannot initiate writing a review on your own for the teacher.

49. I wrote a review for a teacher but I cant see it on teachers profile?

While Chizzle strives to post reviews verbatim on the platform, the Chizzle system auto scans each review for any inappropriate words or language, and such reviews may be scrutinized and if found unsuitable may not be published.

50. Does Chizzle perform a background check on teacher?

Chizzle is a free marketplace and anyone who desires to teach can create a listing. Chizzle does not perform a background check on a teachers stated credentials. Moreover, what each learner is seeking in a teacher is slightly different. We seek to provide you with the information and tools to make the best informed decision regarding what kind of teacher is right for you. We always urge you to be prudent and take appropriate care when selecting teachers. Most teachers provide one or more free trial lessons to new learners, which should help a parent or learner evaluate the teachers effectiveness for ones specific needs. Parents or learners who plan to take lessons from a teacher can connect with other parents or learners prior to booking a trial lesson with that teacher to obtain feedback. Chizzle treats any false declarations extremely seriously and in the event you come across a teachers profile that is untrue or contains misrepresentations, please report it at [email protected]

51. Does Chizzle check the credentials of teachers?

Chizzle doesn't verify the information, statements or credentials provided by the teachers in their profile. However, Chizzle provides you with access to seek reference from a teachers previous (or current) learners, through teachers rating, teachers reviews available on his/her profile and via direct chat with teacher functionality. These various platform functions provide information to learners or their parents so that they may gauge the effectiveness of a teacher.

52. Can I talk with a teacher before I book?

Chizzle provides a chat functionality which allows you to chat with teachers even before you book a lesson. Do note that all chat sessions are monitored to ensure that no offensive or inappropriate language is used and hence if you use any such language you may be barred from using the chat functionality and /or your subscription to Chizzle may be suspended.

53. Can I flag an inappropriate chat?

Yes, you can flag any inappropriate chat.

54. I have received a broadcast from the teacher. Can I reply to it?

Broadcasts from a teacher are intended to allow the teacher to contact one or more learners at the same time. The broadcast message cant be responded to. However, you can use the chat functionality to communicate with the teacher.

55. Can I send or receive attachments via chat?

Yes, you can send and receive pictures and videos via chat.

56. I have received a referral request for a teacher from whom I am taking lessons. What should I do?

The referral requests are made by learners who are contemplating booking lessons with a teacher you are already taking lessons from (or have taken lessons from in the past). Chizzle urges you to provide honest feedback to the referral request. The referral request window is normally open for only 48 hours, unless an extension is sought by the requestor.

57. How do I pay for lessons?

You need to pay the teachers directly. Payments processing via the Chizzle platform will be available soon, which will offer you additional benefits and protection.

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