Last Updated: November 15, 2015
Chizzle Pte. Ltd. (hereinafter referred to as "Chizzle", "we", "us" or "our") operates, via our
website, mobile applications and other services, a platform and community marketplace (the
“Platform”) that helps those seeking lessons, tuition or instruction to discover, communicate and
engage with those seeking to provide such lessons, tuition or instruction (the “Services”).
process about you. When you submit information to us, or register on our Platform to use our
Services, you agree and consent to Chizzle (including our affiliates and subsidiaries), as well as
our respective representatives, and/or agents, collecting, using, disclosing and sharing among
themselves, your Personal Information, and disclosing such Personal Information to our third-
party business partners and other third-parties in the manner set forth in this Privacy
have previously provided to Chizzle in respect of your Personal Information.
Your provision of information is voluntary and your use of the Platform after the effective date of
stop accessing the Platform and deactivate your Chizzle account. You can write to [email protected]
to deactivate your account.
its definition as outlined in our Terms of Service, which can be accessed here.
"Aggregated Information" means information about all of our users or specific groups or
categories of users that we combine together so that it no longer identifies or references an
"Data Controller" means Chizzle, the company responsible for the use and processing of Personal
"Personal Information" means information relating to a living individual who is or can be
identified either from that information or from that information in conjunction with other
information that is in, or is likely to come into, the possession of the Data Controller.
WHAT TYPES OF INFORMATION DOES CHIZZLE GATHER ABOUT ITS USERS?
1. Information that you give us
We receive, store and process information that you make available to us when accessing or using
our Platform and Services. Examples include when you:
- fill in any form on the Platform, such as when you register or update the details of your
user account (for example, we may collect, among other information, your name, email
address, postal address, phone number, billing information, demographics);
- access or use the Platform, such as to search for or post teacher profiles; to make or
accept bookings; to pay for Lessons; to book or pay for any associated services that may
be available (such as but not limited to the booking of facilities; to post comments or
reviews; or to communicate with other users;
- link your account on a third-party site (e.g. Facebook) to your Chizzle account, in which
case we will obtain the Personal Information that you have provided to the third-party
site, to the extent allowed by your settings with the third-party site and authorized by
- communicate with Chizzle.
If you provide us with any Personal Information relating to a third-party (e.g., your children), by
submitting such information to us, you represent to us that you have obtained the consent of
such third-party to provide us with their Personal Information for the respective
You should ensure that all Personal Information submitted to us is complete, accurate, true and
correct. Failure on your part to do so may result in our inability to provide you with the Services
you have requested.
2. Mobile Data
When you use certain features of the Platform, in particular our mobile applications we may
receive, store and process different types of information about your location, including general
information (e.g., IP address, post code) and more specific information (e.g., GPS-based
functionality on mobile devices used to access the Platform). Certain mobile devices allow you
to turn off location services. For more information about how to do this, please contact your
mobile service carrier or your device manufacturer. If you choose to turn off location services,
this could affect certain features or Services of, as well as the usability of, our
3. Log Data
We may also receive, store and process “Log Data”, which is information that is automatically
recorded by our servers whenever you access or use the Platform, regardless of whether you are
registered with Chizzle or logged into your Chizzle account, such as your IP Address, the date and
time you access or use the Platform; the hardware and software you are using; referring and exit
pages and URLs; the number of clicks, pages viewed and the order of those pages; and the
amount of time spent on particular pages.
4. Cookies and Other Tracking Technologies
When you visit or interact with our Platform, we or our third-party business partners may use
“cookies”, web beacons, and other similar technologies, such as HTML5 and Flash, for storing
information to help provide you with a better, faster, and safer experience and for advertising
purposes. For example, a cookie could allow the Platform to recognize your browser, while
another could store your preferences and other information. Cookies may have unique
identifiers, and reside, among other places, on your computer or mobile device, in emails we
send to you, and on our Platform. Cookies may transmit information about you and your use of
the Services, such as your search preferences, IP address, data relating to advertisements that
have been displayed to you or that you have clicked on, and the date and time of your use.
Cookies may be persistent or stored only during an individual session.
Your browser may allow you to set how it handles cookies, such as declining all cookies or
prompting you to decide whether to accept each cookie. But please note that some parts of the
Platform may not work as intended or may not work at all without cookies.
While you may disable the usage of cookies through your browser settings, we do not change
our practices in response to a "Do Not Track" signal in the HTTP header from your browser or
mobile application. We track your activities if you click on advertisements for Chizzle services on
third-party platforms such as search engines and social networks, and may use analytics to track
what you do in response to those advertisements.
Chizzle cookies and third-party cookies
We may also allow our third-party business partners to place cookies on your device. For
example, we may use Google Analytics for web analytics, as well as Google Captcha to help
ensure human login and prevent spam and password decryption, and so Google may also set
cookies on your device. As further explained below, third-parties may also place cookies on your
device for advertising purposes.
The Platform may also use other technologies with similar functionality to cookies, such as web
beacons and tracking URLs to obtain Log Data about users. We may also use web beacons and
tracking URLs in our messages to you to determine whether you have opened a certain message
or accessed a certain link.
Uses for Chizzle cookies
Uses for third-party cookies
- to enable, facilitate and streamline the functioning of the Platform across different
webpages and browser sessions.
- to simplify your access to and use of the Platform and make it more seamless.
- to monitor and analyze the performance, operation and effectiveness of the Platform, so
that we can improve and optimize it and to improve customer support.
- for the purpose of analytics, research and product development.
- to improve fraud prevention, risk assessment, regulatory compliance and
- to enable you to more easily use and access the Platform and pay for your activities on
- to show you content (which may include advertisements) that is more relevant to
Our partners' cookies are intended to obtain information to help them provide services to
Chizzle. For example, third-party companies and individuals we engage to provide services to us
may track your behavior on our Platform to market and advertise Chizzle listings or services to
technologies to deliver targeted advertisements on our Platform and/or third-party websites
may offer you a way to prevent such targeted advertisements by opting-out at the websites of
industry groups such as the Network Advertising Initiative
(http://www.networkadvertising.org/choices/) and/or the Digital Advertising Alliance
(http://www.aboutads.info/choices/). You may also be able to control advertising cookies
provided by publishers, for example Google's Ad Preference Manager
(https://www.google.com/settings/ads/onweb/). Please note that even if you choose to opt-out
of receiving targeted advertising, you may still receive advertising on the Platform – it just will
not be tailored to your interests.
In addition, Facebook places a cookie via the Platform that allows Facebook to obtain
aggregated, non-Personal Information to optimize their services. For example, if a user clicks on
an advertisement for the Chizzle mobile application on Facebook and subsequently installs the
app, this cookie will inform Facebook that a user (who is not personally identified) has installed
the app after clicking on the advertisement. This cookie may also inform Facebook that a user is
using the application, without identifying the specific actions taken by the user in the
5. Third-party social plugins
Our Platform may use social plugins, which are provided and operated by third-party companies,
such as Facebook's Like Button.
As a result of this, you may send to the third-party company the information that you are viewing
on a certain part of our Platform. If you are not logged into your account with the third-party
company, then the third-party may not know your identity. If you are logged into your account
with the third-party company, then the third-party may be able to link information about your
visit to our Platform to your account with them. Similarly, your interactions with the social plugin
may be recorded by the third-party.
what data is collected about you and how the third-party uses such data.
HOW CHIZZLE USES AND PROCESSES THE INFORMATION THAT YOU PROVIDE OR MAKE
We use Personal Information collected through our Platform for the purposes described in this
For example, we may use your information to:
- to enable you to access and use the Platform;
- to operate, protect, improve and optimize the Platform, Chizzle's business, and our
users' experience, such as to perform analytics, conduct research, personalize or
otherwise customize your experience, and for advertising and marketing;
- to help create and maintain a trusted and safer environment on the Platform and
Services, such as fraud detection and prevention, conducting investigations and risk
assessments, verifying any identifications provided by you, and conducting checks
against databases such as public government databases;
- to process transactions;
- to send you service, support and administrative messages, reminders, technical notices,
updates, security alerts, and information requested by you;
- where we have your consent, to send you marketing and promotional messages and
other information that may be of interest to you, including information about Chizzle or
general promotions for partner campaigns and services.
- to administer referral programs, rewards, surveys, contests, or other promotional
activities or events sponsored or managed by Chizzle or our business partners; and
- to comply with our legal obligations, resolve any disputes that we may have with any of
our users, and enforce our agreements with third-parties.
By providing your contact number, you expressly consent to receive direct dial calls, autodialed
and prerecorded messages and/or text messages from us relating to our Services at that
HOW CHIZZLE USES AND PROCESSES USER COMMUNICATIONS
We may, either directly or through third-party companies and individuals we engage to provide
services to us, review, scan, or analyze your communications with other users exchanged via the
Platform for fraud prevention, risk assessment, regulatory compliance, investigation, product
development, research and customer support purposes. For example, as part of our fraud
prevention efforts, the Platform may scan and analyze messages to mask contact information
and references to other websites. This helps to prevent fraudulent actors from asking users to
send them money outside of the Platform, such as by bank transfer or other money transfer
methods. We may also scan, review or analyze messages for research and product development
purposes to help make search, booking and user communications more efficient and effective, as
well as to debug, improve and expand product offerings. In addition, we may scan and review
messages in order to prevent the use of obscene, profane or threatening language on our
Platform. We will use automated methods to carry out these reviews or analyses where
reasonably possible. However, from time to time we may have to manually review some
communications. By using the Platform, you consent that Chizzle, in its sole discretion, may,
either directly or through third-party companies and individuals we engage to provide services to
us, review, scan, analyze, and store your communications, whether done manually or through
WHEN CHIZZLE DISCLOSES OR SHARES PERSONAL INFORMATION, AND TO WHOM
IMPORTANT: When you use the Platform, your data may be sent to other countries.
We may transfer, store, use and process your information, including any Personal Information, to
countries, including the United States, Europe and other countries in Asia. Please note that laws
vary from jurisdiction to jurisdiction, and so the privacy laws applicable to the places where your
information is transferred to or stored, used or processed in, may be different from the privacy
laws applicable to the place where you are resident.
Your Personal Information may be disclosed as follows:
- Parts of your public profile page that contain some Personal Information may be
displayed in other parts of the Platform to other users for marketing purposes or to the
extent necessary to operate and manage user functionality.
- Your profile will always display some minimum information, including, but not limited to,
age, name, calendar availability (in the case of tutors), distance from user searching for
lessons/instruction (in the case of tutors), experience (in the case of tutors) and your
public profile photo. Your profile page may also include aggregated demand information
(e.g., number of lessons provided, number of students tutored). The Platform may also
display your approximate geographic location on a map.
- The Platform allows your public profile page to be included in search engines, in which
case your public profile page will be indexed by search engines and may be published as
search results. This option is enabled by defaut. We do not control the practices of third-
party search engines, and they may use caches containing outdated information,
including any information indexed by the search engine before you change your settings
or the information on your public profile page.
- When you submit a request to book a Lesson, your full name, age and location will
become visible to the Teacher.
- When a Student’s request to book a Lesson is accepted by a Teacher or when a Teacher
accepts a Student’s request to book a Lesson, we will disclose some of your Personal
Information to the other party. However, your phone number, email ID, billing and
payout information will never be shared with another user.
- When a Student takes a Lesson from a Teacher, we will ask the Student to review and
rate the Teacher. If a Student chooses to provide a review and rating, such reviews and
ratings will be made public on the Platform.
- You may link your account on a third-party social networking site to your Chizzle
account. We refer to a person's contacts on these third-party sites as "Friends". When
you create this linkage:
- some of the information you provide to us from the linking of your
accounts may be
published on your Chizzle account profile;
- your activities on the Platform may be displayed to your
Platform and/or that third-party site;
- in the case of Teachers, other Chizzle users may be able to see any
Students that you may have with them, as well as any reviews Students have
published about them on the Platform;
- other Chizzle users may be able to see any schools, or other groups
common with them as listed on your linked social networking site(s); and
- the information you provide to us from the linking of your accounts
processed and transmitted, including for fraud prevention and risk assessment
The publication and display of information that you provide to Chizzle through this
linkage is subject to your settings and authorizations on the Platform and the
- We may distribute parts of the Platform (including your public profile page) for display
on sites operated by Chizzle's business partners and affiliates, using technologies such as
HTML widgets. If and when public profile page is displayed on a partner's site,
information from such page may also be displayed.
- We may allow our related entities, such as our subsidiaries, and their employees, to use
and process your Personal Information in the same way and to the same extent that we
- We may also engage third-party companies and individuals, to provide services to us,
including but not limited to technology services and services to help verify your
identification, to conduct checks against databases such as public government databases
(where legally allowed), to otherwise assist us with fraud prevention and risk
assessment, to assist us with customer service, and to facilitate payments. We may
provide Personal Information about you to these third-parties, or give them access to
this Personal Information, for the limited purpose of allowing them to provide these
services. We will ensure that such third-parties have contractual obligations to protect
this Personal Information and to not use it for unrelated purposes.
- For any jurisdiction in which we facilitate the Collection and Remittance of Taxes or Opt-
in for Teachers Remittance of Taxes as described in the "Taxes" section of the Terms of
Service, Teachers expressly grant us permission, without further notice, to store,
transfer and disclose data and other information relating to them or to their
Transactions, including, but not limited to, personally identifiable information such as
their name, postal addresses, transaction dates and amounts, contact information and
similar information, to the relevant Tax Authority.
- You acknowledge, consent and agree that Chizzle may access, preserve and disclose your
account information and other Personal Information if required to do so by law or in a
good faith belief that such access, preservation or disclosure is reasonably necessary to
(a) respond to claims asserted against Chizzle; (b) to comply with legal process (for
example, subpoenas and warrants); (c) to enforce and administer our agreements with
assessment, investigation, customer support, product development and de-bugging
purposes; or (e) to protect the rights, property or personal safety of Chizzle, its users or
members of the public. We will use commercially reasonable efforts to notify users
about law enforcement requests for their data unless:
- providing notice is prohibited by the legal process itself, by
court order we
receive, or by applicable law; or
- based on information supplied by law enforcement, we, in our sole
believe: (a) that providing notice could create a risk of injury or death to an
individual or group of individuals, (b) that the case involves potential harm to
minors, or (c) that harm or fraud could be directed to Chizzle, its users, the
Platform, or Services.
We may also publish, disclose and use Aggregated Information and non-personal information for
industry and market analysis, demographic profiling, marketing and advertising, and other
BUSINESS TRANSFERS BY CHIZZLE
If Chizzle undertakes or is involved in any merger, acquisition, reorganization, sale of assets or
bankruptcy or insolvency event, then we may sell, transfer or share some or all of our assets,
including your Personal Information. In this event, we will notify you before your Personal
HOW TO CHANGE OR DELETE YOUR INFORMATION, OR CANCEL YOUR CHIZZLE ACCOUNT
You may review, update, correct or delete the Personal Information in your Chizzle account.
Upon registration and your creation of a profile page, if you would like to correct your
information, you can do so by logging into your account. If you do not have an account with us,
or you want to cancel your Chizzle account entirely you can do so by contacting us at [email protected]
Please also note that any reviews, forum
postings and similar materials
posted by or about you may continue to be publicly available on the Platform in association with
your name, even after your Chizzle account is cancelled.
SECURING YOUR PERSONAL INFORMATION
We are continuously implementing and updating administrative, technical, and physical security
measures to help protect your Personal Information against unauthorized access, destruction or
alteration. However, no method of transmission over the Internet, and no method of storing
electronic information, can be 100% secure. So, we cannot guarantee the absolute security of
your transmissions to us and of your Personal Information that we store.
When your bank account or credit card or debit card account information is being transmitted to
or through our Platform, it will be protected by encryption technology, such as Secure Sockets
Layer (SSL). When you provide us with your bank account number, this information will be stored
by Chizzle for the purpose of processing payments for lesson fees to you or, if applicable, to
process refunds to you, process any cash-based promotional incentives to you. With respect to
your credit card or debit card account information, Chizzle does not itself store your such
information. Our contracts with third-parties that receive your credit or debit card account
information require them to keep it secure and confidential. Nonetheless, we cannot guarantee
that transmissions of your credit or debit card account information or Personal Information will
always be secure or that unauthorized third-parties will never be able to defeat the security
measures taken by Chizzle or our third-party service providers. We assume no liability or
responsibility for disclosure of your information due to errors in transmission, unauthorized
third-party access, or other causes beyond our control.
You play an important role in keeping your personal information secure. You should not share
your user name, password, or other security information for your Chizzle account with anyone. If
we receive instructions using your user name and password, we will consider that you have
authorized the instructions.
YOUR PRIVACY WHEN YOU ACCESS THIRD-PARTY WEBSITES AND RESOURCES
The Platform will contain links to other websites not owned or controlled by Chizzle. Chizzle does
not have any control over third-party websites. These other websites may place their own
cookies, web beacons or other files on your device, or collect and solicit Personal Information
from you. They will have their own rules about the collection, use and disclosure of Personal
websites that you visit.
Some portions of the Platform implement Google Maps/Earth mapping services, including
http://www.google.com/privacy.html), as may be amended by Google from time to time.
Chizzle does not seek to obtain nor does it wish to receive Personal Information directly from
minors; however, we cannot always determine the age of persons who access and use our
Platform. If you are under the age of 16, please do not provide your contact information or any
other personally identifiable information to Chizzle. If you are the parent or legal guardian of
someone under the age of 16 who may have provided us with information without your
knowledge or consent, please contact us to have this information removed. If a minor (as defined
by applicable law) above 16 years of age and less than 18 years of age provides us with his/her
data, Chizzle does not use the data or activate the profile of the minor until a suitable
is made and at times consent may be sought from a parent or legal guardian. All contact,
including Lessons, between a Teacher and any minor should, of course, take place only in a
SPECIAL FEATURES AND PROGRAMS
Referral service and requesting references
The Platform provides a referral service that allows you to invite your friends and contacts to use
the Platform. The Platform also allows you to ask your Students to write a reference for you, to
be published on your Chizzle profile. To enable referrals and connection with other Chizzle users,
Chizzle may access the address (or phone) book entries of your mobile device.
We may integrate the Platform with third-party sites such as Facebook, so that you can send
invitation messages or requests for references via the third-party site itself. These messages will
be sent by the third-party site, and Chizzle does not collect or retain the contact information that
is used to send them.
You may also send invitation/request emails/promotions via the Platform itself, in which case we
will ask you for the contact information to which to send your invitation/request. You can type in
the email addresses or other contact information manually, or you can choose to import the
contacts in your address book(s). In both cases, we may use and store this information for the
sole purposes of allowing you to send your friends and contacts a communication from you, and
for fraud detection and prevention. With respect to referrals, we will also store the email
addresses of your invitees to track if your contact joins Chizzle in response to your referral.
If you request us to import your contacts, we will collect, but not store, the username and
password for the email account you wish to import your contacts from. We will use this
information only for the purpose of importing your contacts.
WITHDRAWAL OF CONSENT
You may communicate your objection to our continual use and/or disclosure of your Personal
by contacting us at[email protected]
Please note that if you communicate your objection to our use and/or disclosure of your
depending on the nature of your objection, we may not be in a position to continue to provide
our Services to you or perform on any contract we have with you. Our legal rights and remedies
are expressly reserved in such event.
at any time, for any or no reason, and without prior notice, at our sole discretion. If we make
Policy on the Platform or by sending an email to you. We will also update the "Last Updated
communication, then the date on which we send the email will be deemed to be the date of your
receipt of that email.
to you, and your only option will be to stop accessing the Platform and Services and deactivate
your Chizzle account. You can find out more about how to deactivate your Chizzle account by
writing to us at [email protected]
may contact us (with subject line stating “Attention of Data Privacy Officer”) at [email protected]